Wheres the option for zero stars?

Worst app ever. Every time I try "disarm" with the app it doesnt disarm the system at all; I still walk in to a beeping alarm. Whats the point of being able to disarm and arm your system from your phone if it NEVER works? I was so excited for this but its just a waste of space on my phone.

a_s_h_l_e_y_a about Total Connect 2.0, v3.14.9